Last Updated: September 28, 2026
Welcome to LR Cleaning Service. These Terms & Conditions (“Terms”) govern your use of our website and your purchase or use of our residential and commercial cleaning services. By using our website, requesting a quote, scheduling a service, or using our services, you agree to these Terms.
1. Our Services
LR Cleaning Service provides professional residential and commercial cleaning services, including deep cleaning and recurring cleaning services.
Our service area includes:
Westerly, Pawcatuck, Mason Island, Groton, Niantic, East Lyme, Stonington, North Stonington, Uncasville, Norwich, New London, and surrounding areas.
Specific services, pricing, availability, and service areas may vary.
2. Estimates & Pricing
Cleaning prices may be based on factors including:
- Size and condition of the property
- Type of cleaning requested
- Number of rooms or areas
- Frequency of service
- Special cleaning requirements
- Additional services requested
Any estimate provided by LR Cleaning Service is based on the information available at the time of the estimate. The final price may change if the condition, size, or requested scope of work differs from the information originally provided.
Additional work requested by the customer may result in additional charges.
3. Scheduling & Appointments
Customers are responsible for providing accurate information regarding the property, requested services, and preferred appointment time.
Appointments are subject to availability. LR Cleaning Service reserves the right to reschedule an appointment when circumstances outside of our reasonable control affect our ability to provide the service.
4. Cancellations & Rescheduling
Customers should provide reasonable notice when canceling or rescheduling an appointment.
LR Cleaning Service may establish cancellation or rescheduling fees depending on the type of service and circumstances. Any applicable fee will be communicated to the customer before or at the time of booking whenever reasonably possible.
5. Access to the Property
Customers are responsible for providing safe and reasonable access to the property at the scheduled service time.
If LR Cleaning Service cannot access the property because of locked doors, unavailable keys, security systems, pets, or other access issues, the appointment may need to be rescheduled and applicable fees may apply.
6. Customer Responsibilities
Customers agree to:
- Provide accurate information when requesting services
- Provide safe access to areas that need to be cleaned
- Inform LR Cleaning Service of hazardous conditions or special circumstances
- Secure valuable, fragile, or irreplaceable items
- Inform us of pets or other conditions that may affect the cleaning service
- Remove excessive clutter when necessary so that requested areas can be properly cleaned
7. Safety
LR Cleaning Service reserves the right to decline or stop work if conditions at a property present an unreasonable safety risk to our employees, contractors, or others.
This may include, but is not limited to:
- Hazardous materials
- Unsafe structural conditions
- Biohazards
- Excessive infestation
- Dangerous animals
- Exposed electrical hazards
- Other conditions that could reasonably create a health or safety risk
Additional specialized services may be recommended when a condition falls outside the normal scope of residential or commercial cleaning.
8. Valuables & Personal Property
Customers should secure cash, jewelry, important documents, collectibles, and other valuable or irreplaceable items before cleaning services begin.
LR Cleaning Service is not responsible for loss or damage to items that were not reasonably identifiable or that were improperly stored, unless otherwise required by applicable law.
9. Damage & Existing Conditions
Customers should notify LR Cleaning Service of existing damage, fragile surfaces, delicate materials, or special cleaning requirements before service begins.
Some surfaces and materials may be sensitive to particular cleaning products or methods. LR Cleaning Service will use reasonable care when performing services, but cannot guarantee that every stain, discoloration, buildup, or pre-existing condition can be completely removed.
10. Satisfaction & Service Concerns
We want our customers to be satisfied with our services. If you have a concern about a cleaning service, please contact LR Cleaning Service as soon as reasonably possible so we can review the issue and determine an appropriate resolution.
11. Payments
Payment is due according to the payment terms communicated to the customer when the service is scheduled or provided.
Customers are responsible for providing accurate payment information and paying all applicable charges.
If a third-party payment processor is used, that processor’s terms and privacy policy may also apply.
12. Website Use
You may use our website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to interfere with the website’s operation
- Attempt to gain unauthorized access to website systems
- Submit false or misleading information
- Copy or misuse website content without permission
13. Website Content
Information on our website is provided for general informational purposes.
We make reasonable efforts to keep information accurate and current, but we do not guarantee that every piece of information on the website will always be complete, accurate, or current.
14. Third-Party Services & Links
Our website may contain links to third-party websites or use third-party services, including payment processors, scheduling platforms, mapping services, analytics providers, and social media platforms.
LR Cleaning Service does not control these third parties and is not responsible for their content, policies, or practices.
15. Intellectual Property
Unless otherwise stated, the content of this website, including logos, graphics, text, images, branding, and other materials, belongs to LR Cleaning Service or is used with permission.
You may not reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.
16. Limitation of Liability
To the extent permitted by applicable law, LR Cleaning Service will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to hold LR Cleaning Service harmless from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms or misuse of our website or services.
18. Changes to These Terms
LR Cleaning Service may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
19. Governing Law
These Terms will be governed by the applicable laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.
20. Contact Us
LR Cleaning Service
Phone: (860) 514-0149
Service Areas: Westerly, Pawcatuck, Mason Island, Groton, Niantic, East Lyme, Stonington, North Stonington, Uncasville, Norwich, New London, and surrounding areas.
Email: lrcleaningservice.lra@gmail.com